Privacy Policy

This privacy policy sets out how Practical Care Products Limited uses and protects information that you give Practical Care Products Limited when you use this website. It does not apply to information collected offline.

We take very seriously the trust you have placed in us. We treat your personal information with the highest standards of confidentiality and security. Should we ask you to provide certain information, it will only be used in accordance with this privacy statement.

Practical Care Products Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 1st 2012.

Sharing your information (or not)

We may pass your information on to others solely to enable us to provide you with the goods you have ordered, e.g. we will need to let the couriers know where to deliver your parcel.

To maintain the high levels of customer service we may conduct customer research to hear your views on the service that you have received from us.

We may pass your information to third parties where we are required to do so by law or other regulation.

We will not sell, lease or pass on in any way your details to third party companies or organisations for their own marketing purposes unless you have agreed to let us.

Controlling your personal information

You may choose to restrict the collection or use of your personal information :

• When you are asked to register or place an order on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@practicalcareproducts.com

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the Company Secretary, Practical Care Products Limited , Upper Interfields, Leigh Sinton Road, Malvern, Worcestershire WR14 1UT.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Use of Cookies

What is a cookie?

A cookie is a small file, typically consisting of letters and numbers which is downloaded onto a computer or device when accessing certain websites. It enables the site or service provider’s systems to recognise your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits. When you use our website we may collect certain information about you. This includes details of your transactions and information you provide in forms you fill in. We also compile aggregate data about site traffic and site interaction. We use this information in order to make using our website a simpler and better in the future.

Your web browser will probably allow you to control cookies, including whether or not to accept them and how to remove them. However, if you do not allow the use of cookies on your computer, then some of the more sophisticated features on our website may be unavailable to you.

The cookies that we use store information regarding the pages and products you have viewed but do not store personal information that could be used to identify you as an individual. Session Cookies are stored, in memory, by your browser. For more information about cookies, and how to disable/delete them, go to www.allaboutcookies.org

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

If we have given you (or you have chosen) a password to access certain areas of our website, product or service please keep this password safe - we will not share this password with anyone.

If after full consideration you are still a little wary, we also have alternative methods of ordering that you may prefer:

By telephone : 01886 830119 Give us your order and provide you payment details by telephone.

By facsimile : 01886 830118 Send us your order with contact telephone number by facsimile and we will telephone you and ask for your payment details.

Links to other websites

Our website may contain links to other websites of interest. If you use these links to leave our site, you should note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.